Return policy details

You can easily return items you’ve purchased from us.
In our store, you don’t have to worry that the size you chose won’t fit or that the item won’t meet your expectations in any way.

Under applicable law, you have 14 days to cancel a distance sales contract without giving a reason. So if the merchandise doesn’t meet your expectations, you can return it to us within 14 days from the date of cancellation. All returns in our store are handled via DHL e-com courier. The return label is fully paid for by the store and requires no 

We have chosen DHL as our trusted partner for returns.

Thanks to our partnership, all you have to do is hand the package over to the DHL courier.

EVERY PACKAGE INCLUDES A PREPAID DHL RETURN LABEL.

DHL PARCEL RETURN CONNECT RETURN SHIPPING INSTRUCTIONS

1. PACKAGING
Please pack your return in sturdy packaging. The
outer packaging must be sturdy. The heavier or bulkier the shipment
is, the more securely and sturdily the item must be packed. The packaging
must not show any visible damage and must be reinforced with
packing tape if necessary.
2. LABELING
Simply stick the shipping label on top of your
package so that it is clearly legible. Please make sure that the label is not
stuck across multiple sides of the package. If you are attaching the label to the
old package, please place the new label so that the old label
is completely covered.
3. RETURNING
You can generally drop off your shipment at a Packstation, a Paketshop, or
a post office.
You can find the nearest drop-off location for your return at:
pst.dhl.com
4. CONFIRMATION
As soon as you have dropped off your package at a drop-off location, you will
automatically receive a confirmation of receipt via email at the
email address provided during the original delivery. The email contains the
package information for tracking and serves as proof of
drop-off.
5. TRACKING
After successfully dropping off your return, you can track it by entering the
tracking number: http://www.dhl.com/tracking